Returns Information
Returns Policy
At Peaches and Screams, we are committed to providing high quality products and reliable service. This policy outlines the terms and conditions that govern returns and should be read carefully before placing an order.
1. Unwanted Goods
We accept returns of unwanted goods under the following conditions:
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Condition of Goods: Items must be unused, in their original condition, in their original packaging, including shrink wrapping, seals and other packaging, and in a resellable condition.
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Time Frame: A return request must be submitted within 14 days of receiving the goods.
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Return Shipping: Goods must be returned at your own expense.
If we believe goods have been used, or if the above conditions are not met, we reserve the right to return the goods to you at your cost.
Important: Sealed items that have been opened are strictly non refundable and non exchangeable.
2. Faulty Goods
We provide a one year product guarantee on faulty goods from the date of purchase.
To return faulty items, the following procedure applies:
Video Evidence
A video must be provided clearly showing the fault. This should include:
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Inserting batteries or charging the product
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Powering the product on and off
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Demonstrating the fault during operation
Notification
You must contact us before returning any items. Failure to notify us in advance may delay processing.
Please contact:
Evaluation and Manufacturer or Distributor Liaison
Once the product and video are received, we will assess the fault.
In some cases, we may need to liaise with the relevant distributor or manufacturer before confirming whether a replacement can be issued.
This may extend the processing time, but we will keep you updated throughout.
Outcome
If the product is confirmed as faulty, we will offer a replacement.
If a replacement is not available, we will issue a refund or credit.
If an item is returned as faulty but is found to be in working order, it will be returned to you at your expense, including shipping.
3. Non Delivered Orders
If an order is marked as undelivered by the carrier, it will be treated as an unwanted goods return and the following conditions will apply:
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Restocking Fee: A 25% restocking fee may be applied.
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Refund: A refund will be issued for the item or items only, excluding shipping charges.
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Reshipment: If you would like the item or items resent, new shipping charges will apply.
4. Failure to Respond
If we contact you regarding a return and do not receive a response within a reasonable time frame, we reserve the right to dispose of the goods without further notice.
5. Credits
Where a credit is issued instead of a refund or replacement, the credit will remain valid for 6 months from the date of issue.
Any unused credit will expire after this period.
6. Returning an Item
If you need to return an item, please contact Peaches and Screams at:
Please do not send an item back without prior confirmation.
You must contact us first so that we can confirm the correct returns address and provide the appropriate return instructions.
Sending a return without notifying us first, or sending it to the wrong address, can lead to a delay in processing your return.
Important Return Conditions
To summarise, unwanted goods must be:
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Returned following a request made within 14 days of receiving the goods
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Unused
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In their original condition
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In their original packaging
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In a resellable condition
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Returned with any original shrink wrapping and seals intact
Return shipping for unwanted goods is at the customer's expense.
Sealed items that have been opened are strictly non refundable and non exchangeable.
Faulty goods are covered by our one year product guarantee, subject to the faulty goods procedure set out above.
For all return enquiries, please contact:
Peaches and Screams Customer Service
Email: info@peachesandscreams.co.uk