Terms and Conditions

Last updated: 17 August 2026

These Terms and Conditions apply to your use of www.peachesandscreams.co.uk and to purchases made from Peaches and Screams.

Please read them carefully before using our website or placing an order.

The website and Peaches and Screams business are operated by:

Loxa Capital Ltd trading as Peaches and Screams
71 to 75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@peachesandscreams.co.uk

Throughout these Terms, references to "Peaches and Screams", "we", "us" and "our" mean Loxa Capital Ltd trading as Peaches and Screams.

By using our website, you agree to the provisions of these Terms that apply to website use.

When you place an order with us, the provisions relating to purchases also apply.

Nothing in these Terms is intended to exclude or restrict your statutory rights where those rights cannot lawfully be excluded or restricted.

Important Information Before Ordering

1. Stock Availability and Potential Delays

Some products that you order may occasionally become unavailable.

This can occur during busy periods where several customers purchase the same product before stock information has fully updated.

If an item is temporarily out of stock, we may obtain further stock before dispatching your order.

You therefore acknowledge that a reasonable dispatch delay may occasionally occur where a product becomes temporarily unavailable.

If delivery by a particular date is essential to you, please contact us at info@peachesandscreams.co.uk before placing your order so that we can advise you about availability and delivery options.

Nothing in this section limits any statutory right you may have where goods are not delivered within a period required by applicable consumer law or where a delivery date has expressly been agreed as essential.

2. Failed Delivery or Failure to Collect

You are responsible for providing an accurate and complete delivery address and, where applicable, collecting a parcel within the period specified by the delivery company.

If you fail to receive or collect a parcel and it is returned, a further delivery charge may apply if you ask us to send the parcel again.

This may include circumstances where:

• Delivery has been attempted but the parcel has not been collected

• A parcel has not been collected from a ParcelShop or other collection point

• An incorrect or incomplete address has been supplied

• Delivery has been refused

• The carrier has exhausted its reasonable delivery attempts

This does not affect your rights where the failure to deliver resulted from circumstances for which we are legally responsible.

3. Returns

Our Returns Policy forms part of these Terms and should be read before placing an order.

For unwanted goods, a return request must be submitted within 14 days of receiving the goods.

Items must be unused, in their original condition, in their original packaging, including shrink wrapping and seals where applicable, and in a resellable condition.

Return shipping for unwanted goods is at your expense.

Sealed items that have been opened are strictly non refundable and non exchangeable where the applicable hygiene exception permits this.

You must contact us before returning anything.

Email: info@peachesandscreams.co.uk

Do not send a return to our registered office or another address found online unless our customer service team has specifically instructed you to do so.

The appropriate returns address will be provided when your return is authorised.

The complete Returns Policy applies in addition to this summary.

Part A: Purchasing From Peaches and Screams

4. Age Requirement

Peaches and Screams is an adult retailer.

You must be 18 years of age or older to purchase age restricted products from our website.

By ordering an age restricted product, you confirm that you are legally entitled to purchase it.

We reserve the right to refuse or cancel an order where we reasonably believe that the purchaser does not satisfy the applicable age requirement.

5. Products Containing Nudity or Adult Content

Our website sells adult products and may contain photographs, illustrations, product packaging or other material featuring partial nudity, sexual themes or adult content.

The website is intended for adults.

Where human models are featured in adult imagery provided or commissioned by us, they are represented to us as adults aged 18 or over.

6. Product Information

We take reasonable care to present product information accurately.

However, product packaging, colour, appearance and presentation may occasionally differ slightly from photographs displayed online.

Screen settings can also affect how colours appear.

Manufacturers may update packaging, specifications or presentation from time to time.

Where a manufacturer makes a minor change that does not materially alter the product ordered, the product supplied may reflect the newer packaging or specification.

Nothing in this section permits us to substitute a materially different product without your agreement.

7. Product Images

Product photographs are provided for illustrative purposes.

We cannot guarantee that the colours displayed by your device exactly reproduce the physical colour of a product.

Packaging may also be updated by a manufacturer before website imagery is changed.

8. Product Availability

All products are subject to availability.

Placing a product in your shopping basket does not reserve it.

In exceptional circumstances, an item may become unavailable after you place your order.

Where we cannot supply an ordered product, we may contact you and, where appropriate, cancel the affected item and refund amounts paid for it.

9. Placing an Order

When you place an order, you are making an offer to purchase the products in your order subject to these Terms.

Submitting payment does not necessarily mean that your order has been accepted.

We may perform payment, security, fraud, stock or other reasonable checks before accepting an order.

10. Order Acceptance

A contract for the purchase of products is formed when we accept your order.

An automated acknowledgement confirming that we have received an order does not necessarily constitute acceptance.

We reserve the right to refuse or cancel an order before acceptance where reasonably necessary, including where:

• A product is unavailable

• A pricing or product information error has occurred

• Payment cannot be authorised

• Fraud or unauthorised activity is suspected

• Delivery cannot reasonably be made to the address supplied

• An applicable legal or regulatory restriction prevents the sale

• We reasonably believe an age restricted product is being purchased unlawfully

• The order appears to have been placed for fraudulent, abusive or improper purposes

If we cancel an order after taking payment and no amount is properly due to us, the applicable amount will be refunded.

11. Pricing

Prices displayed on our website are the prices applicable at the time shown, subject to correction of obvious errors.

We may change prices at any time before an order is accepted.

A price change will not retrospectively alter the price of a product after a binding contract has been formed, except where applicable law permits otherwise.

12. Pricing Errors

Despite reasonable care, a product may occasionally be incorrectly priced.

Where an obvious pricing error occurs, we are not obliged to supply a product at an obviously incorrect price where you knew, or reasonably should have recognised, that the price was erroneous.

Where appropriate, we may contact you to offer the opportunity to purchase at the correct price or cancel the affected item.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Promotional codes may be limited to one use per customer

• Codes may have an expiry date

• Certain products or brands may be excluded

• Multiple promotional codes may not be combined

• Promotions may be withdrawn or changed before an order is placed

We reserve the right to reject a promotional code that is invalid, expired, fraudulently obtained, used contrary to its conditions or affected by an obvious technical error.

14. Payment

Payment must be made using a payment method available at checkout.

Payment processing may be provided by Shopify Payments or other third party payment providers.

You confirm that you are authorised to use the payment method submitted with your order.

We may refuse or cancel transactions that fail payment verification or reasonable fraud checks.

15. Discreet Billing

Payments are made to our company, Loxa Capital Ltd.

Accordingly, Loxa Capital Ltd may appear on your bank statement, card statement or payment history.

The precise transaction description is determined by the relevant bank, card provider or payment service and may vary.

Part B: Delivery

16. Discreet Packaging

Orders are sent in plain, discreet outer packaging.

There is nothing on the outside of the parcel intended to identify the nature of the products contained within it.

Where shipping labels and carrier information are required, these are kept as neutral as reasonably possible.

17. UK Delivery Options

Our UK delivery services may include:

Delivery Service	Expected Delivery Time
Evri Standard Delivery	2 to 3 working days
Evri Express Delivery	1 to 2 days, including Saturdays
DHL Express Delivery	Expected the following working day

Available services and applicable delivery charges are shown at checkout.

Delivery times are estimates unless a service is expressly stated to be guaranteed.

18. Dispatch

Orders placed before 2pm Monday to Friday will normally be processed for dispatch on the same day.

Orders placed after the cut off time may be processed on the following working day.

Orders placed after the cut off time on Friday will normally be processed from the following Monday, excluding bank holidays.

During busy periods, priority may be given to orders placed earlier and orders using faster delivery services.

Same day dispatch is not guaranteed.

19. Next Day Services

Where DHL Express is selected, delivery is expected on the following working day after dispatch.

This is not a guaranteed next day service unless expressly stated otherwise when you order.

20. Certain UK Destinations

Certain destinations may require additional delivery time.

Approximately two working days may be required for certain AB, DD, FK, TD and PH postcodes, Northern Ireland, the Highlands and Islands of Scotland and the Isles of Scilly.

21. Evri ParcelShop

We are currently unable to arrange an Evri order directly to a ParcelShop as the original delivery destination when the order is placed.

After tracking information has been issued, Evri may provide an option allowing you to divert the parcel to an eligible ParcelShop.

This facility is operated by Evri and is subject to availability.

A valid email address must be supplied with your order to receive applicable tracking information, delivery notifications and collection codes.

22. International Delivery

European orders are normally expected to arrive approximately 3 to 10 working days after dispatch.

Orders to destinations outside Europe are normally expected to take approximately 7 to 10 working days, although delivery can take longer.

International delivery availability and charges will be displayed at checkout where an appropriate service is available.

23. International Weight Restrictions

International deliveries may be subject to carrier weight restrictions.

As a general guide:

• European parcels may be subject to a 2kg limit

• Parcels outside Europe may be subject to a 1.5kg limit

Orders exceeding applicable carrier limits may incur additional charges or require an alternative delivery method.

24. Customs and Import Charges

International orders may be subject to customs procedures, import duties, local taxes, handling charges or similar charges imposed by the destination country.

Unless expressly included in the price or stated otherwise at checkout, such charges are the recipient's responsibility.

Customers ordering internationally are responsible for determining whether products can lawfully be imported into their destination.

25. Delivery Estimates

Delivery dates and times are approximate unless expressly agreed otherwise.

Delays may occur because of circumstances outside our reasonable control, including:

• Carrier disruption

• Severe weather

• Customs processing

• Transport disruption

• Seasonal demand

• Unusually high parcel volumes

Nothing in this section limits rights you have under applicable consumer law concerning delivery.

26. Split Shipments

Products contained within the same order may occasionally be sent in separate parcels.

Different parcels may have separate tracking information and arrive at different times.

You will not be charged additional delivery fees merely because we choose to divide an order into separate parcels.

27. Delivery Information Supplied by You

You are responsible for providing complete and accurate delivery information.

Please check your:

• Name

• House or building number

• Street

• Flat or apartment information

• Postcode

• Email address

• Telephone number where requested

Once an order has entered processing, it may not be possible to change its delivery address.

28. Risk in Goods

Risk in goods passes in accordance with applicable consumer law.

Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by law.

Part C: Returns and Faulty Goods

29. Returns Policy

Our separately published Returns Policy forms part of these Terms and Conditions.

By purchasing from us, you acknowledge that you have had the opportunity to review the Returns Policy.

Nothing in that policy or these Terms limits a statutory consumer right that cannot lawfully be excluded.

30. Unwanted Goods

We accept returns of eligible unwanted goods subject to the following conditions:

Condition: Items must be unused, in their original condition, in their original packaging, including shrink wrapping and seals, and in a resellable condition.

Time frame: A return request must be submitted within 14 days of receiving the goods.

Return shipping: Goods must be returned at your expense.

If goods have been used or applicable return conditions have not been satisfied, the goods may be returned to you at your cost where permitted by law.

31. Sealed Products

Sealed products that have been opened are non refundable and non exchangeable where the applicable statutory health protection or hygiene exception applies.

Nothing in this provision removes your statutory rights concerning faulty or incorrectly supplied goods.

32. Faulty Goods

We provide a one year product guarantee on faulty goods from the date of purchase.

You must contact us before returning a product as faulty.

For electrical, rechargeable or battery operated products, you will normally be asked to provide video evidence clearly demonstrating the reported fault.

This should include, where relevant:

1. Inserting batteries or charging the product

2. Powering the product on and off

3. Demonstrating the fault during operation

33. Assessment of Faults

Once the required product information and video have been received, the fault will be assessed.

We may need to liaise with a distributor or manufacturer before confirming whether a replacement can be issued.

This may extend processing time.

If the product is confirmed as faulty, we will offer a replacement.

If a replacement is unavailable, we will issue a refund or credit, subject always to any greater remedy to which you are entitled under applicable consumer law.

If an item is returned as faulty but is found to be in working order, it may be returned to you at your expense where permitted by law.

34. Non Delivered Orders

Where an order is marked as undelivered by the carrier and returned because of circumstances attributable to the customer, it may be treated as an unwanted goods return.

In those circumstances:

• A 25% restocking fee may be applied where lawful and appropriate

• A refund may exclude applicable shipping charges where permitted by law

• If you request reshipment, new shipping charges may apply

These provisions do not apply so as to remove any statutory right or remedy where non delivery is our responsibility.

35. Return Authorisation

You must contact us before returning an item:

info@peachesandscreams.co.uk

Do not send goods to our registered office or another address found online unless expressly instructed to do so.

We will provide the appropriate returns address.

Sending goods without prior notification or to an incorrect address may delay processing.

Part D: Products and Safe Use

36. Using Our Products

You are responsible for reading and following instructions, warnings, age restrictions, contraindications and safety information supplied with a product.

Products should only be used for their intended purpose and in accordance with the manufacturer's instructions.

Do not use a product if you do not understand how it should safely be used.

Where appropriate, undertake suitable research or seek appropriate professional advice before use.

Some products can cause injury if misused.

To the maximum extent permitted by law, we are not responsible for injury, loss or damage caused by deliberate misuse, use contrary to supplied instructions, unauthorised modification or other improper use of a product.

Nothing in this clause excludes liability that cannot lawfully be excluded.

37. Allergies and Sensitivities

You are responsible for checking product ingredients, materials, warnings and suitability before use where relevant.

If you have a known allergy, sensitivity or medical concern, you should review the relevant product information and seek appropriate professional advice where necessary.

Stop using a product if you experience an unexpected adverse reaction and seek appropriate medical advice where required.

38. Batteries, Charging and Electrical Products

Electrical and rechargeable products must be operated, charged, cleaned and stored in accordance with the manufacturer's instructions.

Only appropriate chargers, batteries and accessories should be used.

Damage resulting from misuse, inappropriate charging, unauthorised modification or failure to follow supplied instructions may not constitute a product fault.

Part E: Website Use

39. Site Access

The majority of our website can normally be accessed without registering an account.

Certain functionality may require registration, login or other verification.

We may alter, suspend or withdraw website functionality where reasonably necessary.

40. Website Availability

We take reasonable steps to keep the website available.

However, continuous or uninterrupted availability is not guaranteed.

The website may occasionally be unavailable because of:

• Maintenance

• Server issues

• Shopify or third party service disruption

• Security incidents

• Software updates

• Technical faults

• Events outside our reasonable control

We are not liable for website unavailability except to the extent liability cannot lawfully be excluded.

41. Permitted Use

You may use our website for lawful personal purposes.

You may print or download reasonable extracts for your personal, non commercial use.

You must not reproduce, republish, commercially exploit or systematically extract website material without our permission except where permitted by law.

42. Intellectual Property

Copyright, trade marks, database rights and other intellectual property rights in our website and its content belong to us, our licensors or the relevant rights holders.

This includes, where applicable:

• Text

• Graphics

• Branding

• Logos

• Website design

• Photography

• Product descriptions

• Editorial content

• Software related materials

• Databases and compilations

Nothing in these Terms transfers intellectual property ownership to you.

43. Prohibited Conduct

You must not knowingly use our website:

• Unlawfully

• Fraudulently

• To distribute viruses, malicious software or other harmful technology

• To interfere with the operation or security of the website

• To attempt to gain unauthorised access to our website, servers, systems or customer accounts

• To scrape, harvest or systematically extract website content or data without our written permission

• To impersonate another person

• To submit false, misleading or fraudulent information

• To infringe our intellectual property rights or those of another person

• To harass, threaten, abuse or unlawfully discriminate against another person

• To place fraudulent orders

• To interfere with another person's use of the website

• For any activity that breaches applicable UK law

We may suspend or restrict access where we reasonably believe that these Terms have been breached.

44. Automated Access, Scraping and Data Extraction

You must not use automated systems, bots, crawlers, scraping tools, artificial intelligence training tools or other automated technologies to systematically copy, extract, reproduce or commercially exploit our website content, product information, photographs, databases, prices or other materials without our prior written permission, except to the extent that such restriction is prohibited by law.

Search engines may index publicly accessible pages in the ordinary course of providing legitimate search services.

45. Customer Accounts

Where account functionality is available, you are responsible for:

• Providing accurate information

• Keeping your account details up to date

• Maintaining the confidentiality of your password or login credentials

• Taking reasonable steps to prevent unauthorised access to your account

You must notify us promptly if you reasonably believe that your account has been compromised.

We may suspend or close an account where reasonably necessary for security, fraud prevention or material breach of these Terms.

46. Reviews and Ratings

Customers may be able to submit product reviews, ratings or other feedback.

Reviews represent the opinions and experiences of the individuals who submit them.

Peaches and Screams does not adopt, endorse or guarantee statements contained in customer reviews merely because those reviews appear on our website.

You should not treat a customer review as professional, medical, health or safety advice.

We may moderate or remove reviews where reasonably appropriate, including reviews containing:

• Unlawful content

• Defamatory material

• Threats

• Harassment

• Personal information

• Spam

• Fraudulent or fabricated content

• Material unrelated to the relevant product

• Intellectual property infringement

• Content that breaches our website rules

We are not obliged to publish every review submitted.

Nothing in this section permits us to misrepresent reviews or engage in practices prohibited by consumer protection law.

47. User Generated Content

Where our website allows customers or visitors to submit content, you remain responsible for content you submit.

You confirm that you have the necessary rights and permissions to submit that content.

You must not submit content that:

• Is unlawful

• Is defamatory

• Infringes intellectual property rights

• Breaches another person's privacy

• Contains malicious code

• Is deliberately misleading

• Constitutes harassment or abuse

• Contains another person's personal information without an appropriate legal basis

Where you deliberately make content available for publication on our website, you grant us a non exclusive, royalty free licence to host, reproduce and display that content for the purposes for which it was submitted and for operating and promoting our website, subject to applicable law.

48. Forum and Community Content

If we provide forums, comments, community areas or similar functionality, content posted by users is user generated content.

Although we may moderate such areas, we cannot guarantee that every piece of content will be reviewed before publication.

Information posted by other users should not be treated as professional advice.

In particular, you should not rely upon forum or community content as medical, health, legal or other professional advice.

You should not publicly disclose personal, financial or confidential information through community areas.

We may remove or restrict content where reasonably necessary.

49. Medical and Health Information

Nothing on Peaches and Screams is intended to constitute medical advice, diagnosis or treatment.

Product descriptions, articles, guides, reviews, educational materials and other website information are provided for general information.

Where you have a health condition, use medication, are pregnant, have allergies or sensitivities, have recently undergone surgery or have another relevant medical concern, you should obtain appropriate professional advice before using a product where necessary.

The inclusion of information concerning a product does not mean that the product is suitable for every individual.

50. Manufacturer Information

Certain descriptions, specifications, instructions, warnings, ingredients and other product information may originate from manufacturers, distributors or other suppliers.

We take reasonable steps to present such information accurately but may rely upon information supplied to us by those parties.

You should always read the instructions and warnings supplied with the actual product before use.

Where information on the physical product or manufacturer's current instructions differs materially from older website information, follow the current safety instructions supplied with the product and contact us if clarification is required.

51. Product Reviews and Testimonials

Testimonials, customer reviews and individual experiences do not guarantee that another customer will experience identical results.

Results and experiences may differ between individuals.

Statements made by customers do not constitute representations, warranties or guarantees made by Peaches and Screams unless we expressly adopt a statement as our own.

52. External Links

Our website may contain links to third party websites.

These links are provided for information or convenience.

Unless expressly stated otherwise, inclusion of a link does not mean that we endorse, control or accept responsibility for:

• The third party

• Its website

• Its products

• Its content

• Its privacy practices

• Its terms

• Its security

Accessing a third party website is at your discretion.

53. Linking to Peaches and Screams

You may create a fair and lawful link to a publicly accessible page of our website provided that you do not:

• Suggest an association or endorsement that does not exist

• Misrepresent your relationship with us

• Frame or replicate our website in a misleading manner

• Use our trade marks unlawfully

• Link from unlawful content

• Damage or exploit our reputation unfairly

We may request removal of a link where there is a legitimate legal or commercial reason to do so.

54. Privacy

Our Privacy Policy explains how personal information is processed in connection with the website and orders.

By using our website, you acknowledge that you have had the opportunity to read the Privacy Policy.

Where consent is required under applicable data protection or electronic communications law, acceptance of these Terms does not replace the need for that consent.

55. Cookies

Our website uses cookies and similar technologies.

Certain cookies are necessary to operate the website, shopping basket, checkout, account functionality, payment systems, security and other essential services.

Non essential analytics, advertising or similar technologies will be managed in accordance with applicable privacy and electronic communications requirements.

56. Email Communications

When you place an order, we may send transactional or service communications including:

• Order confirmations

• Payment information

• Dispatch confirmations

• Tracking updates

• Delivery information

• Returns correspondence

• Refund notifications

• Customer service messages

• Security notifications

These are operational communications relating to your relationship with us.

Marketing communications will be handled separately in accordance with applicable data protection and electronic marketing law and our Privacy Policy.

57. Marketing

Where permitted by law, we may send information concerning Peaches and Screams products, promotions and related products or services.

You can unsubscribe from marketing communications using the unsubscribe facility included in applicable messages or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications concerning an existing order, payment, delivery, return, account or customer service issue.

Part F: Liability and Legal Protections

58. Our Responsibility for Products

Nothing in these Terms excludes or restricts rights or remedies relating to goods that are not of satisfactory quality, not fit for purpose or not as described where those rights cannot lawfully be excluded.

Our products must comply with applicable statutory requirements.

59. Liability That We Do Not Exclude

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory rights that cannot lawfully be excluded or restricted

• Any other liability that applicable law does not permit us to exclude or restrict

60. Foreseeable Losses

If we breach these Terms, we are responsible for loss or damage suffered by a consumer that is a foreseeable result of our breach or our failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable where it was obvious that it would happen or where both parties knew when the contract was made that it might happen.

61. Business Losses

Products sold through Peaches and Screams are primarily supplied for private consumer use.

If you use products for commercial, business or resale purposes without entering into a separate business agreement with us, then, to the maximum extent permitted by law, we will not be responsible for business losses including:

• Loss of profits

• Loss of revenue

• Loss of business

• Loss of anticipated savings

• Loss of commercial opportunity

• Business interruption

This section does not exclude liability that cannot lawfully be excluded.

62. Misuse of Products

We are not responsible for loss, injury or damage caused by:

• Deliberate misuse

• Use contrary to the manufacturer's instructions

• Failure to observe safety warnings

• Unauthorised modification

• Use of unsuitable accessories

• Improper charging

• Improper storage

• Damage deliberately caused by the customer

to the extent that the relevant loss results from that conduct and excluding circumstances where liability cannot lawfully be limited.

63. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control where applicable law permits.

Such circumstances may include:

• Severe weather

• Natural disasters

• Transport disruption

• Industrial action

• Carrier network disruption

• Customs delays

• Telecommunications failures

• Internet outages

• Shopify or payment provider outages

• Cyber incidents not caused by our failure to take legally required precautions

• Government action

• War

• Civil disturbance

• Epidemics or public emergencies

• Supply chain disruption outside our reasonable control

If such circumstances materially affect an order, we will take reasonable steps to minimise the effect.

Nothing in this section overrides statutory rights concerning delivery, cancellation or refunds.

64. Website Information

We take reasonable care to ensure website information is accurate.

However, website content may occasionally contain typographical, technical or other errors.

We may correct inaccuracies and update website material.

General informational material is not a substitute for professional advice.

65. Website Security

We take reasonable measures to maintain website security but cannot guarantee that the website will always be completely free from viruses, malicious software or security threats.

You are responsible for using appropriate security measures on your own device.

Nothing in this section removes responsibilities imposed on us by applicable law.

Part G: Cancellation and Consumer Rights

66. Statutory Cancellation Rights

Where applicable to an online consumer purchase, you normally have the right to notify us that you wish to cancel a qualifying purchase within 14 days after receiving the goods.

After notifying us, you normally have a further 14 days to return the qualifying goods.

These statutory rights apply subject to the exclusions and conditions provided by law.

To exercise a cancellation right, contact:

info@peachesandscreams.co.uk

You should clearly identify the relevant order and state that you wish to cancel.

67. Hygiene Exception

Cancellation rights do not apply in the same way to sealed goods which are not suitable for return due to health protection or hygiene reasons once they have become unsealed after delivery.

Because we sell intimate products, this exception may apply to products where an appropriate hygiene seal has been broken.

Whether the exception applies depends upon the nature of the product and the circumstances.

This does not remove statutory remedies where goods are faulty, incorrectly supplied or otherwise fail to conform to the contract.

68. Examination of Goods

Where cancellation rights apply, you may inspect goods in the manner reasonably necessary to establish their nature, characteristics and functioning.

Where the value of goods has been diminished as a result of handling beyond what would reasonably be permitted in a shop, we may make a deduction from the refund where applicable law allows us to do so.

This does not permit the return of a product that falls within an applicable statutory hygiene exception after it has been unsealed.

69. Returning Cancelled Goods

Unless we agree otherwise, you are responsible for returning qualifying unwanted goods after cancellation.

You must follow the return instructions provided by us and return goods within the legally applicable period.

You are normally responsible for the direct cost of returning unwanted goods where we have informed you of that responsibility.

70. Refund Following Cancellation

Where a valid statutory cancellation applies, reimbursement will be made in accordance with applicable law.

We may withhold reimbursement until we receive the goods back or until you provide evidence that you have returned them, where the law permits us to do so.

Where the whole qualifying order is cancelled, the statutory refund of outbound delivery charges is limited to the cost of our least expensive ordinary delivery service where applicable.

Any additional amount paid because you selected a premium or expedited delivery service need not be refunded beyond the standard delivery amount where permitted by law.

71. Faulty, Misdescribed or Non Conforming Goods

The rights relating to unwanted goods are separate from your statutory rights concerning products that are:

• Faulty

• Not of satisfactory quality

• Not fit for an applicable purpose

• Not as described

• Otherwise not in conformity with the contract

Nothing in our Returns Policy or these Terms reduces those rights.

Consumer legislation provides statutory remedies independently of our additional one year product guarantee. Unfair terms attempting to remove statutory consumer rights would not bind the consumer.

72. Our One Year Product Guarantee

Our one year product guarantee is an additional commercial guarantee and does not replace statutory consumer rights.

The guarantee applies to qualifying product faults subject to the procedure described in our Returns Policy.

Where statutory law gives you a greater remedy than the guarantee, the statutory remedy applies.

Part H: Fraud, Abuse and Enforcement

73. Fraud Prevention

We may perform reasonable fraud and security checks.

We may refuse, suspend or cancel an order where we reasonably suspect:

• Payment fraud

• Identity fraud

• Unauthorised card use

• Deliberately false information

• Abuse of promotional codes

• Fraudulent refund or return activity

• Unlawful purchasing activity

Where appropriate, information may be supplied to payment processors, fraud prevention services, banks, law enforcement authorities or other appropriate parties in accordance with applicable law and our Privacy Policy.

74. Chargebacks and Payment Disputes

If you believe that there is a problem with an order, we encourage you to contact us first so that we have an opportunity to resolve it.

Nothing in these Terms prevents you from exercising a legitimate right to dispute a transaction through your payment provider.

We reserve the right to provide relevant order, delivery, correspondence and transaction evidence to a bank, card issuer, payment provider or dispute resolution service in response to a chargeback or payment dispute.

75. Abuse of Returns

We may investigate patterns of activity reasonably indicating fraudulent or abusive returns.

This can include deliberate substitution of products, returning a different item, falsely claiming non delivery, deliberately damaging goods or repeatedly making knowingly false fault claims.

Where we reasonably believe fraud has occurred, we may restrict future orders, close an account or take appropriate legal action.

Nothing in this section restricts a customer's legitimate statutory rights.

76. Refusal of Service

Subject to applicable discrimination, consumer and other laws, we reserve the right to refuse transactions or restrict website access where we have a legitimate reason, including:

• Fraud prevention

• Security

• Repeated abusive conduct

• Threatening conduct towards staff

• Deliberate misuse of our systems

• Material breach of these Terms

Any existing consumer contract will continue to be dealt with in accordance with applicable law.

Part I: General Contract Terms

77. Changes to These Terms

We may amend these Terms from time to time.

The Terms applying to an order will normally be those in force when the relevant contract is formed.

Changes published afterwards will not retrospectively alter an existing consumer contract unless permitted by law or agreed with you.

The current version will be published on our website.

78. Transfer of Our Rights

We may transfer our rights or obligations under a contract to another organisation, including as part of a business sale, restructuring or transfer, provided that doing so does not reduce protections to which you are entitled under applicable law.

79. Transfer by You

You may only transfer your rights or obligations under these Terms where permitted by law or with our written agreement.

Nothing in this clause prevents the transfer of a right where applicable law gives you an unrestricted right to transfer it.

80. Entire Agreement

These Terms, together with any policies expressly incorporated into them and information forming part of your order, constitute the agreement between us concerning the relevant transaction.

Nothing in this clause limits liability for fraud or prevents reliance upon a statement that applicable law does not permit us to exclude.

81. Severability

If a court or competent authority determines that any provision of these Terms is unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary where legally possible.

If modification is not possible, the relevant provision will be treated as deleted.

The remaining provisions will continue to apply.

82. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Similarly, a delay in exercising a right does not by itself constitute a waiver of that right.

83. Third Party Rights

Except where expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect rights or remedies of third parties that exist independently of that Act.

84. Headings

Headings are included to make these Terms easier to read.

They do not alter the interpretation of the provisions beneath them.

85. Interpretation

Where appropriate:

• Words in the singular include the plural and vice versa

• References to legislation include amendments, replacements and subordinate legislation applicable from time to time

• "Including" and similar expressions are illustrative and do not limit the words preceding them

• References to writing include email where appropriate

86. Complaints

If you are dissatisfied with an order or our service, please contact:

info@peachesandscreams.co.uk

Please provide your order number and sufficient information for us to investigate.

We will aim to resolve complaints fairly and within a reasonable period.

87. Alternative Dispute Resolution

Where an applicable alternative dispute resolution scheme is legally required or we agree to participate in one, relevant information will be provided as required.

Nothing in this section prevents either party from exercising a legal right to bring proceedings before an appropriate court.

88. Governing Law

These Terms and any contract formed through Peaches and Screams are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

89. Jurisdiction

If you are a consumer resident in the United Kingdom, you may have statutory rights concerning where proceedings can be brought.

Nothing in these Terms removes a right that applicable consumer law gives you to bring proceedings in the courts applicable to your place of residence.

Subject to those mandatory consumer protections, the courts of England and Wales will have jurisdiction over disputes arising from these Terms or contracts with us.

90. Our Details

The Peaches and Screams website is operated by:

Loxa Capital Ltd trading as Peaches and Screams

71 to 75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Website: www.peachesandscreams.co.uk

Email: info@peachesandscreams.co.uk

For order, delivery, return, product or customer service enquiries, please contact us by email and include your order number where applicable.

91. Policies Forming Part of These Terms

The following Peaches and Screams policies should be read together with these Terms where applicable:

• Delivery Information

• Returns Policy

• Privacy Policy

• Cookie information and preferences

If there is an inconsistency between a general provision in these Terms and a mandatory statutory consumer right, the statutory right will prevail.

92. Final Consumer Rights Provision

Nothing contained on the Peaches and Screams website, in these Terms, in our Delivery Information or in our Returns Policy is intended to exclude, restrict or replace a consumer right or remedy that cannot lawfully be excluded or restricted.

The Consumer Rights Act 2015 provides that an unfair consumer contract term is not binding on the consumer. For that reason, these Terms should be interpreted consistently with applicable mandatory consumer law rather than as an attempt to contract out of it.

For questions about these Terms and Conditions, contact:

info@peachesandscreams.co.uk